Return Policy
At DMV RUGS, we are committed to providing high-quality prayer rugs that enhance your prayer experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.
Returns & Exchanges
• Eligibility: Items must be unused, in their original condition, and returned within 30 days of purchase.
• Refunds: Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
• Exchanges: If you would like to exchange your item for a different design or color, please contact us, and we’ll be happy to assist.
Non-Returnable Items
• Used or damaged items not due to a manufacturing defect.
Return Process
1. Contact Us – Email us at info@dmvrugs.co or message us through the chat icon with your order details.
2. Ship Your Item – We will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Receive Your Refund or Exchange – Once received, we will process your return within 5-7 business days.
For any questions, feel free to reach out to us through email or the chat option. Thank you for choosing DMV RUGS!
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